Nhằm đáp ứng nhu cầu sử dụng mạng internet FPT theo đúng quy định, đảm bảo quyền lợi đến với khách hàng, FPT đưa ra quy trình và thủ tục lắp mạng FPT.
Với quy trình mới này, FPT Internet mong muốn phục vụ khách hàng một cách chuyên nghiệp, thời gian liên hệ đến lắp đặt sẽ được rút gọn nhanh chóng, triển khai chỉ từ 24 – 48h sau khi hoàn tất thủ tục lắp mạng FPT
Quy trình đăng ký lắp mạng FPT
Quy trình đăng ký lắp mạng FPT bao gồm những bước sau :
- Tiếp nhận , xử lý yêu cầu lắp đặt mạng FPT
- Tư vấn, giới thiệu gói cước và các khuyến mại đi kèm
- Khảo sát hạ tầng tại địa chỉ lắp đặt
- Ký kết hợp đồng điện tử tại nhà
- Triển khai lắp đặt
- Bàn giao thiết bị và nghiệm thu.
- Đánh giá chất lượng dịch vụ sau khi hoàn tất
Tiếp nhận, xử lý yêu cầu lắp đặt dịch vụ mạng
Ngay khi tiếp nhận thông tin về nhu cầu đăng ký lắp mạng FPT, bộ phận kinh doanh sẽ liên hệ với khách hàng tiến hành tư vấn, khảo sát và ký kết hợp đồng tại nhà.
Nhân viên kinh doanh sẽ tư vấn gói cước, chương trình khuyến mại dành cho khách hàng đăng ký mạng FPT mới nhất. Những lưu ý, chính sách, quyền lợi và nghĩa vụ của khách hàng để duy trì hợp đồng cung cấp và sử dụng dịch vụ internet.
Ký kết hợp đồng điện tử
Sau khi đồng ý và thống nhất gói cước lựa chọn theo yêu cầu của khách hàng, nhân viên kinh doanh sẽ tiến hành upload các dữ liệu cá nhân của chủ hợp đồng trên hệ thống quản lý thông tin khách hàng: member FPT.
Tổng đài FPT (FPT.VN) sẽ gửi tin nhắn xác nhận thông tin hợp đồng đến khách hàng theo số điện thoại phía khách hàng cung cấp. Khách hàng sẽ được nhân viên FPT hướng dẫn cụ thể chi tiết về các điều khoản, gói cước sử dụng, số tiền cước hàng tháng, quyền lời và nghĩa vụ của cả hai bên.
Sau khi đồng ý và hoàn tất thủ tục lắp mạng FPT, khách hàng tiến hành thanh toán theo hướng dẫn của nhân viên kinh doanh FPT. Sau khi xác nhận thanh toán, sẽ có 1 mã OTP gửi về điện thoại quý khách báo thanh toán thành công ( 1 -2 phút sau khi thanh toán).
Quý khách tiến hành xác nhận mã OTP và hoàn tất các thủ tục lắp mạng FPT, thông tin hồ sơ khách hàng trên hợp đồng.
Những lưu ý khi ký kết hợp đồng điện tử
- Yêu cầu nhân viên kinh doanh xuất trình thẻ nhân viên FPT trước khi ký kết hợp đồng
- Yêu cầu khách hàng trên 16 tuổi
- Sẽ có 2 tin nhắn báo về điện thoại của khách từ FPT.VN, 1 tin nhắn thông báo và 1 tin nhắn xác nhận
- Khi quý khách thanh toán xong, sẽ có tin nhắn báo xác nhận ” đã thanh toán ” từ tổng đài FPT.
- Sau khi ký kết hợp đồng điện tử, quý khách vui lòng để ý điện thoại sẽ có nhân viên kỹ thuật liên hệ lắp đặt sớm nhất.
Thủ tục lắp mạng FPT mới nhất
Khách hàng vui lòng cung cấp đầy đủ thông tin như sau
Khách hàng cá nhân, hộ gia đình
Với Khách hàng là cá nhân, thủ tục lắp mạng FPT cần có bao gồm:
- – Họ và Tên người đứng tên Hợp đồng (Tên chính xác theo CMND)
- – Số CMND của người đứng tên Hợp đồng
- – Địa chỉ lắp đặt (nếu nhà Khách hàng không có số thì có thể ghi theo hóa đơn điện/nước)
- – Số điện thoại liên hệ của Khách hàng
- – Gói dịch vụ và hình thức thanh toán ( Ví dụ: Super 65, trả tước 12 tháng)
Khách hàng doanh nghiệp, công ty, quán NET
Với Khách hàng là Công ty, Doanh nghiệp thủ tục lắp mạng FPT cần có bao gồm:
- – Tên Doanh nghiệp (Tên trong Giấy Đăng ký Kinh Doanh)
- – Tên người đại diện
- – Địa chỉ lắp đặt
- – Số điện thoại liên hệ của Khách hàng
- – Gói dịch vụ và hình thức thanh toán ( Ví dụ: Super 65, trả tước 12 tháng)
Tổng Kết
Trên đây là toàn bộ quy trình và thủ tục lắp mạng FPT mới nhất năm 2019, mọi thắc mắc xin vui lòng liên hệ nhân viên giải đáp qua số hotline đường dây nóng: 098.353.1771
Thông tin chi tiết:
- Tổng đài hỗ trợ khách hàng: 098.353.1771
- Tổng đài đăng ký lắp mạng: 0969.000.486
- Fanpage Facebook FPT Internet
- Website: https://fptinternet.net/
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